Schedule client appointments following strict protocol, to maximize efficient use of time Interact with guests and giving them a positive impression of the spa.Ĭoordinate the flow of communication by answering phones, routing, and screening calls, greeting visitors, coordinating incoming and outbound mail, responding to inquiries, and providing information about the spa.Ĭontribute to the security of the spa facility by monitoring the access of guests and escorting them to treatment areas.Ībility to open and close spa, checking guest in and out of spa, cash drawer transaction, keeping track of inventory for retail and professional use. Resolve guest complaints, conducting thorough research to develop the most effective solutions and negotiate results by using good judgment and discretion.Ī key holder leading the daily opening and closing of the spa. Holding a leadership role and leading by example to fellow co-workers. Maintain retail inventory and report to managers for ordering. Train new hires on the company’s services and products to ensure every employee upholds the quality levels expected. Assist the Assistant Spa Manager on daily spa operations, including staff and customers to ensure quality service standards and total guest satisfaction.
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